Terms
📋 Terms of Repair
By placing an order on this website and mailing your device in for repair, you are in agreement with the following terms:
⚠️ Repair Risks
Electronics repairs are unpredictable. Your device may not be repairable or may be damaged during a repair attempt and be rendered useless. We make every effort to be successful in a repair attempt, but there is always a risk that it will not be repaired and could potentially end up in worse condition. In the event that a repair is not successful, you will be responsible for return shipping fees.
💰 Device as Collateral for Payment
Payment is due upon completion of the repair, and we will send you a payment request (hereinafter referred to as an invoice) using our payment processor. Payment is due immediately upon invoice. After 30 days, if payment has not been made, the device will be considered abandoned and will be sold or salvaged to cover the cost of time and parts that went into your repair.
Likewise, if a device is not repaired and we invoice you for return shipping, and you do not pay the return shipping invoice, the 30-day rule applies.
🚚 Free Return Shipping
Items marked as free return shipping are for the continental United States only. All other areas, including Alaska and Hawaii, will be billed additional fees for shipping.
Free return shipping is built into the repair price. As such, if a device is not repaired — either because service is refused or because the repair attempt was not successful — free return shipping is NOT implied, and you must pay to have your item returned to you.
Shipping Address Policy — Read Before Paying
We ship only to the address entered at the time you pay your invoice.
We do not reference:
Addresses entered on this website. Addresses written inside your package. Addresses sent in messages or emails
Your shipping label is automatically generated from the address you submit at checkout (including Apple Pay and Google Wallet). We cannot override this after shipment.
It is your responsibility to verify your shipping address before submitting payment.
If you provide:
An old address. A previous residence. A work address you no longer have access to. Any incorrect or incomplete address. And the package is delivered to that address, we are not responsible.
If a package is returned to us due to an incorrect address:
Original postage is non-refundable.
You will be required to pay new postage to have it re-shipped.
No exceptions.
🛠️ Authorization to Work on the Device
I fully authorize DVD Game Exchange to disassemble my item, remove parts, install new parts, explore, and experiment in the attempt to repair my item. In the event your device cannot be fixed, we will invoice for a standard bench fee of $25 & return shipping. This fee varies by device size and time put into diagnostics.
🐜 Bugs / Animal Urine
If we open up a device and there are bugs (dead or alive), an automatic service charge of $25-100 depending on severity will be added to the cost of service. Cockroach infested consoles will not be eligible for warranty, particularly because you have a cockroach problem that can reoccur. We also reserve the option to immediately quit the service, close it back up, seal the item, and return it to the customer without service completion. The same applies to animal urine.
📬 Implied Agreement
If you mail an item in for repair, you are implied to agree to this terms page even if you didn't read it. This page is not hidden. It is your responsibility to be familiar with our terms before sending an item in. We do not accept cancellations. Once you mail it in, the device will be worked on and invoiced.
📦 Devices Sent Without an Approved Repair Order
Do not send a device to DVD Game Exchange unless you have an approved repair order or have been instructed by us to send the device in.
If a device is sent to us without an approved repair order or estimate, we reserve the right to refuse service and invoice the customer for return shipping and handling.
At our discretion, we may instead inspect, diagnose, and/or repair the device. By sending the device to us, the customer authorizes us to proceed with reasonable diagnostic or repair work and invoice for services performed without first providing or obtaining approval of an additional repair quote. This is consistent with the Implied Agreement section of these terms.
If diagnostic work is performed, a diagnostic fee may be charged even if the device cannot ultimately be repaired or we elect not to proceed with the repair. The customer will also be responsible for any applicable return shipping charges.
💧 Liquid Damage Disclaimer
Liquid damage will automatically void any warranty available, whether the liquid damage occurred before or after the service. We may elect to refuse repair on devices with liquid damage, but even if the device is serviced, there will be no warranty.
We do not "repair liquid damage," but we may repair components damaged by the liquid. Once a device has liquid damage, it is forever a liquid-damaged unit that may develop future problems.
Liquid damage cleanup is subject to additional fees.
🧰 Prior Repair Attempts
If a device has had prior repair attempts, this can often cause the repair process to take longer than anticipated, require additional parts, or cause a device to be non-repairable.
Because we aren't able to determine prior repair attempts until we have a device open and are actively working on it, we must disclose that prior repair attempts may add an additional fee to the repair if it causes longer than normal repair bench time, this fee is variable and is based on the amount of extra time and parts needed to restore damage from prior work. In addition, if it is determined that damages caused by a prior repair attempt result in a non-repairable device, we will charge a "repair attempt" fee for the time and parts used in the attempt.
🚫 No Refunds
There are no refunds. Service sales are final.
In the event that a repair fails within 60 days, we will re-perform the repair at no additional charge. The customer will be responsible for the cost to send it in again. We will cover return shipping to the customer. Claims of a failed repair will not satisfy a claim for a refund. We must be given the opportunity to inspect the device and re-perform the repair service.
🛡️ Warranty
All repairs are warrantied by DVD Game Exchange for a period of 60 days from the return delivery date.
- Warranty covers defects in our service provided and will not cover damage caused by the customer.
- Customers must use approved chargers for charging repair, and must use brand-new HDMI cords for HDMI repair to have warranty coverage.
- Warranty means that we will repair the item again at no charge if the service provided fails within 60 days of the return delivery date.
- Warranty only covers the specific issue that was addressed during initial drop-off. (For example, if you sent an item in for hard drive replacement, the service does not include and would not warranty that the optical drive worked or would continue to work.)
- TMR stick replacements carry a separate warranty which can be referenced on the detail page for the applicable service.
🔄 Data and System Reset
We make every effort to not reset a system and erase everything on it. We will reset a system if it is deemed necessary to achieve desired results.
Be advised that resetting a system can be part of ANY repair process, as we are focused on hardware repair and not software repair.
🧩 Modified Devices
We do not accept devices modified from their factory operational design for repair. This is to say, a custom shell is fine, but modified buttons, triggers, or software is not accepted. Do not send hacked or software-modded Nintendo Switch systems to us.
🔩 Removed Parts & Replaced Motherboards
Any defective part removed from a device as part of a repair, including a motherboard that is replaced, becomes the property of DVD Game Exchange upon removal and replacement. The customer has no ownership claim or entitlement to the removed or replaced part and it will not be returned with the device.
If a repair quote includes replacement of a motherboard, the quoted repair price is based on DVD Game Exchange retaining the original motherboard. Customers may not request or require the original motherboard to be returned after accepting or proceeding with the motherboard replacement service.
Removed parts and motherboards may be retained for parts recovery, refurbishment, recycling, diagnostic purposes, or disposal at the sole discretion of DVD Game Exchange. Requests for removed parts must be made before any repair work begins and may be declined. Once a part or motherboard has been replaced, it will not be returned.
📦 Shipping Insurance
Shipping insurance is optional and is not required. If you elect to purchase insurance, the cost will be 5% of the invoice subtotal.
Insurance covers only the value of the invoice and does not insure or represent the replacement value of the device.
We make every reasonable effort to package items securely so they arrive safely.
Lost Packages: A lost package must first go through the applicable mail carrier's lost mail search and claims process. We must allow the carrier reasonable time to investigate and provide a determination before an insurance claim can be resolved.
Damaged Packages: Claims involving shipping damage require photographic evidence of the package, packaging materials, and damaged item. Customers must retain the packaging and provide requested photographs so the claim can be investigated.
Insurance coverage is limited to the amount of the applicable repair invoice. Damaged devices may be required to be turned in for compensation.
These terms are subject to change at any time.
